Freshdesk support is a software that can help you manage all of your customer service issues in one place. It’s simple to use, and it makes it easy for customers to submit tickets, track their progress, and get responses from you. It integrates with all the tools you already use, so you don’t have to worry about switching everything over or missing out on any of your favorite features.
Key Features of Freshdesk
Ticketing
Collaboration
Automations
Help widgets
Reporting & analytics
Security
Freshdesk Product Images
Pros of using Freshdesk:
Let’s take a look at some of the benefits of using Freshdesk to help you get ready to make a purchase for your online store.
As you engage in customer support interactions, you can use your help desk software to access order history, billing information, previous conversations, and other relevant customer details.
If you want to provide your customers with a seamless shopping experience, integrate your customer data from different support channels into a single place.
Trigger automated emails in the event of cart abandonment directly from your help desk. You can also initiate emails to gather customer feedback once their order is fulfilled.
Cons of using Freshdesk:
Let’s explore some of the drawbacks of the Freshdesk software so you can be better prepared before you make a purchase.
There’s currently no Shopify app listed on the Shopify app store.
No SMS and Instagram integration
There is limited automation and rules you can apply.
Frequently Asked Questions:
Let’s take a look at some of the most frequently asked questions about using Freshdesk.
Freshdesk offers CRM features such as email ticketing, live chat, and phone support for your customers. It's very easy to use, but automation-heavy plans can be pricey.
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