Freshdesk Rating
4.3/5

Freshdesk Review Details

Freshdesk Reviews, Pricing & Product Information.

What is Freshdesk?

Freshdesk support is a software that can help you manage all of your customer service issues in one place. It’s simple to use, and it makes it easy for customers to submit tickets, track their progress, and get responses from you. It integrates with all the tools you already use, so you don’t have to worry about switching everything over or missing out on any of your favorite features.

Key Features of Freshdesk

  • Ticketing
  • Collaboration
  • Automations
  • Help widgets
  • Reporting & analytics
  • Security

Freshdesk Product Images

Pros of using Freshdesk:

Let’s take a look at some of the benefits of using Freshdesk to help you get ready to make a purchase for your online store.
  • As you engage in customer support interactions, you can use your help desk software to access order history, billing information, previous conversations, and other relevant customer details.
  • If you want to provide your customers with a seamless shopping experience, integrate your customer data from different support channels into a single place.
  • Trigger automated emails in the event of cart abandonment directly from your help desk. You can also initiate emails to gather customer feedback once their order is fulfilled.
Pros of software robot

Cons of using Freshdesk:

Let’s explore some of the drawbacks of the Freshdesk software so you can be better prepared before you make a purchase.
  • There’s currently no Shopify app listed on the Shopify app store.
  • No SMS and Instagram integration
  • There is limited automation and rules you can apply.
Cons of software image robot

Frequently Asked Questions:

Let’s take a look at some of the most frequently asked questions about using Freshdesk.
Freshdesk pricing starts at a free account and then increases to $15/month up to $79/month for customers that need more advanced features.
Freshdesk offers CRM features such as email ticketing, live chat, and phone support for your customers. It's very easy to use, but automation-heavy plans can be pricey.
Yes! Freshdesk offers users a free account to get started, but if you’d like more features you’ll need to start paying $15/month.
About us

CommerceStacks is an ecommerce software review site that aims to help online store owners make informed decisions about which ecommerce software is right for them. We research and review the best e-commerce software, connecting with these software builders to learn more about their products. We then connect this information with online store owners to help them find the right tool for their business. We get a small commission when you click or purchase one of these products, which helps support our work.