Re:amaze customer support software is a powerful tool that helps businesses manage and improve their customer service. With Re:amaze, you can get real-time insight into customer interactions, including when they started, what they said, and how long it took for you to respond. Create a database of common questions and answers so your agents can spend less time answering the same questions and more time helping customers with their unique needs. Use chatbots to automate conversations with customers and give them self-service options if possible.
Key Features of Reamaze
Track browsing activity
Live chat
Workflows
Exit intent
Dynamic reply templates
Analytics
Reamaze Product Images
Pros of using Reamaze:
Let’s take a look at some of the benefits of using Reamaze to help you get ready to make a purchase for your online store.
You can measure the impact your customer service team has on revenue and sales by looking at their first-call resolution rate.
Use AI to quickly sort support messages by sentiment and predict how likely a customer will be to recommend your company.
They offer more than just chat, including email, social, push notifications and SMS.
Cons of using Reamaze:
Let’s explore some of the drawbacks of the Reamaze software so you can be better prepared before you make a purchase.
Reporting on certain data points for your company may not be available based on the plan you choose.
Not being able to edit labels with certain color coding.
Sometimes the mobile app crashes when trying to write up a customer reply, which can be quite frustrating at points.
Frequently Asked Questions:
Let’s take a look at some of the most frequently asked questions about using Reamaze.
Re:amaze pricing starts at $29/month for most plans and then can increase from $49/month up to $899/month for plans that require many more seats and features for their team to work with.
Re:amaze is a CRM for your online store. It provides all of the features needed to address customer support inquiries, manage orders, chat with customers directly and monitor customer sentiment towards your brand.
Yes! Re;amaze provides all of its customers with customer support to help you get set up and begin providing the best possible customer support for your customers.
var ElementorProFrontendConfig = {"ajaxurl":"https:\/\/www.commercestacks.com\/wp-admin\/admin-ajax.php","nonce":"af72ee328e","urls":{"assets":"https:\/\/www.commercestacks.com\/wp-content\/plugins\/elementor-pro\/assets\/","rest":"https:\/\/www.commercestacks.com\/wp-json\/"},"shareButtonsNetworks":{"facebook":{"title":"Facebook","has_counter":true},"twitter":{"title":"Twitter"},"linkedin":{"title":"LinkedIn","has_counter":true},"pinterest":{"title":"Pinterest","has_counter":true},"reddit":{"title":"Reddit","has_counter":true},"vk":{"title":"VK","has_counter":true},"odnoklassniki":{"title":"OK","has_counter":true},"tumblr":{"title":"Tumblr"},"digg":{"title":"Digg"},"skype":{"title":"Skype"},"stumbleupon":{"title":"StumbleUpon","has_counter":true},"mix":{"title":"Mix"},"telegram":{"title":"Telegram"},"pocket":{"title":"Pocket","has_counter":true},"xing":{"title":"XING","has_counter":true},"whatsapp":{"title":"WhatsApp"},"email":{"title":"Email"},"print":{"title":"Print"}},"facebook_sdk":{"lang":"en_US","app_id":""},"lottie":{"defaultAnimationUrl":"https:\/\/www.commercestacks.com\/wp-content\/plugins\/elementor-pro\/modules\/lottie\/assets\/animations\/default.json"}};
var elementorFrontendConfig = {"environmentMode":{"edit":false,"wpPreview":false,"isScriptDebug":false},"i18n":{"shareOnFacebook":"Share on Facebook","shareOnTwitter":"Share on Twitter","pinIt":"Pin it","download":"Download","downloadImage":"Download image","fullscreen":"Fullscreen","zoom":"Zoom","share":"Share","playVideo":"Play Video","previous":"Previous","next":"Next","close":"Close","a11yCarouselWrapperAriaLabel":"Carousel | Horizontal scrolling: Arrow Left & Right","a11yCarouselPrevSlideMessage":"Previous slide","a11yCarouselNextSlideMessage":"Next slide","a11yCarouselFirstSlideMessage":"This is the first slide","a11yCarouselLastSlideMessage":"This is the last slide","a11yCarouselPaginationBulletMessage":"Go to slide"},"is_rtl":false,"breakpoints":{"xs":0,"sm":480,"md":768,"lg":1025,"xl":1440,"xxl":1600},"responsive":{"breakpoints":{"mobile":{"label":"Mobile Portrait","value":767,"default_value":767,"direction":"max","is_enabled":true},"mobile_extra":{"label":"Mobile Landscape","value":880,"default_value":880,"direction":"max","is_enabled":false},"tablet":{"label":"Tablet Portrait","value":1024,"default_value":1024,"direction":"max","is_enabled":true},"tablet_extra":{"label":"Tablet Landscape","value":1200,"default_value":1200,"direction":"max","is_enabled":false},"laptop":{"label":"Laptop","value":1366,"default_value":1366,"direction":"max","is_enabled":false},"widescreen":{"label":"Widescreen","value":2400,"default_value":2400,"direction":"min","is_enabled":false}}},"version":"3.18.2","is_static":false,"experimentalFeatures":{"e_dom_optimization":true,"e_optimized_assets_loading":true,"e_optimized_css_loading":true,"additional_custom_breakpoints":true,"theme_builder_v2":true,"block_editor_assets_optimize":true,"landing-pages":true,"e_image_loading_optimization":true,"e_global_styleguide":true,"page-transitions":true,"notes":true,"form-submissions":true,"e_scroll_snap":true},"urls":{"assets":"https:\/\/www.commercestacks.com\/wp-content\/plugins\/elementor\/assets\/"},"swiperClass":"swiper-container","settings":{"page":[],"editorPreferences":[],"dynamicooo":[]},"kit":{"body_background_background":"classic","active_breakpoints":["viewport_mobile","viewport_tablet"],"global_image_lightbox":"yes","lightbox_enable_counter":"yes","lightbox_enable_fullscreen":"yes","lightbox_enable_zoom":"yes","lightbox_enable_share":"yes","lightbox_title_src":"title","lightbox_description_src":"description"},"post":{"id":1505,"title":"Reamaze%20-%20Full%20Review%2C%20Pricing%2C%20Features%20%26%20More%21","excerpt":"","featuredImage":"https:\/\/www.commercestacks.com\/wp-content\/uploads\/2022\/06\/Image-of-Reamaze-dashboard.png"}};
