Help Scout Reviews, Pricing & Product Information.
What is Help Scout?
Help Scout customer support software is a simple, easy-to-use tool that helps you manage all your customer service needs.It allows you to set up email templates for common customer issues, so you can send the same response to similar questions that are asked frequently. With Help Scout, you can also create a knowledge base and FAQs to help customers find answers to their questions without having to contact support.The software also makes it easy for your team members to collaborate on customer issues, so everyone knows exactly what’s going on with each issue. Help Scout’s analytics tools help you track your team’s performance, so you can see how much time each person is spending on support and where they need more training or resources.
Key Features of Help Scout
Help Scout Product Images
Pros of using Help Scout:
Let’s take a look at some of the benefits of using Help Scout to help you get ready to make a purchase for your online store.
You can set up your inbox so that important messages come to the top, create mailboxes for different teams, and assign conversations to different people.
Give your customers one-on-one attention by providing live chat on your website or via the app.
You can create a knowledgebase site and publish your first article in minutes. This way, you'll be able to start answering frequently asked questions directly from your customers to minimize support inquiries.
Cons of using Help Scout:
Let’s explore some of the drawbacks of the Help Scout software so you can be better prepared before you make a purchase.
They need more productivity tools to help streamline the communication of support resolutions.
Tickets lose tags when an issue is resolved.
Doesn’t have the ability to translate knowledge base content with a few clicks of a button.
Frequently Asked Questions:
Let’s take a look at some of the most frequently asked questions about using Help Scout.
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