Adding live chat to your BigCommerce store is easy when you know what to do. First, you'll need to paste the tracking code provided by your live chat service into a text box on the Live Chat page of your admin panel. You can get this code from your live chat provider or use an existing one if you have one already.You can also add live chat directly within BigCommerce without using a third-party service. To do so, go to Store Settings > Online Store > Live Chat and click "Get Live Chat Code."
Customer service is more important than ever for online businesses. If you run a store on BigCommerce, your customers can't come into the store to ask questions or request help. You'll need to provide that support yourself, and it's critical that you do so in a way that makes your customers want to return again and again.So how exactly should you go about providing customer service? Customer service is an area where many businesses fall short—and those who don't know how important it is may be surprised by just how much of an impact even little details can have on their business' bottom line. While you may think that providing customer service is just a nice thing to do, it actually has a significant impact on your sales. In fact, 85% of customers are more likely to purchase from an online store after a positive customer support experience.In addition to its positive effect on sales, providing quality customer service can be an effective way for you to improve brand loyalty and grow your bottom line. In fact, 83% of consumers said they would spend more or return if they had better access to customer support services.
As of today, BigCommerce integrates with 42 customer support, helpdesk, and live chat apps. Each of these customer service apps comes with different features, services, pricing, and templates you will need to vet out to find the best fit for your online store.