Updated: Wednesday, 29 June, 2022
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4+ Best Customer Support Apps for BigCommerce in 2022

The best BigCommerce customer support & helpdesk apps allow you to reduce operating costs and increase the revenue potential of your online store while giving you an all-encompassing view of your customer base. You may believe that it’s enough to have a live chat or contact form installed on your site, but as soon as things go south, you realize that something went wrong and you should’ve installed a customer support app that has it all. Providing a unique customer experience in today’s world is essential for ecommerce brands.

4+ Best Customer Support Apps for BigCommerce

What are the 4+ Best Customer Support Apps for BigCommerce?

Let’s take a look at some of the best BigCommerce customer support & helpdesk apps that online store owners and merchants can install. These applications will enable you to learn more about your customers, market better, provide a superior customer experience and sell more products.

zendesk

4.0/5
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Zendesk is a customer support software that allows you to connect with your customers in a personal, seamless way. It’s easy to use, and it can be customized to meet your needs.Zendesk helps you manage customer inquiries by providing the tools your team needs to answer questions, schedule appointments, and track activity—all in one place.
Pros 👍
  1. You can give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.
  2. Integrate all of your customer data with their powerful, no-code functionality.
  3. Their AI-powered bots will answer your most commonly asked questions within just a few responses.
Cons 👎
  1. Shopify app users have run into a lot of issues with the integration of their app.
  2. Many issues sometimes with uploading and downloading data from the platform.
  3. Getting your issues resolved with their customer support team may take some time.
Features ⭐️
  1. Single customer view
  2. Agent workspace
  3. Collaboration tools
  4. Help center
  5. AI-powered bots
  6. Messaging
Screenshots 📸
Image of Zendesk Product Feature 1
Image of Zendesk Product Feature 2
Image of Zendesk Product Feature 3
Image of Zendesk Product Feature 4

gorgias

4.8/5
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Gorgias helpdesk is a software designed for helpdesks, providing them with tools that make their jobs easier. The software is designed to be easy to use and intuitive, so even first-time users will be able to learn its functions quickly.
Pros 👍
  1. It helps to streamline the entire customer support process, providing customers with a remarkable buying experience.
  2. Highly customizable helpdesk platform that can scale with you CX team.
  3. Integrations to some of the much-needed applications for your online store, like loyalty, payment, shipping and more!
Cons 👎
  1. They are on the higher end of pricing for ecommerce help desk software.
  2. Gorgias’ customer service team can sometimes be slow to respond to your inquiries.
  3. Currently only integrates with Shopify, Shopify Plus, BigCommerce, and Magento.
Features ⭐️
  1. Live chat
  2. Automated responses
  3. Multiple store support
  4. Headless configuration
  5. Pre-made templates
  6. Ticket tagging
Screenshots 📸
Image of Gorgias Product Feature 1
Image of Gorgias Product Feature 2
Image of Gorgias Product Feature 3
Image of Gorgias Product Feature 4

reamaze

4.4/5
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Re:amaze is a customer support software that helps you easily manage your customer conversations. It’s perfect for businesses that want to improve their customer retention and satisfaction, but don’t have the time or resources to do it themselves. It also helps you keep track of your customers’ needs and preferences, so you can quickly respond to them and provide what they need.
Pros 👍
  1. You can measure the impact your customer service team has on revenue and sales by looking at their first-call resolution rate.
  2. Use AI to quickly sort support messages by sentiment and predict how likely a customer will be to recommend your company.
  3. They offer more than just chat, including email, social, push notifications and SMS.
Cons 👎
  1. Reporting on certain data points for your company may not be available based on the plan you choose.
  2. Not being able to edit labels with certain color coding.
  3. Sometimes the mobile app crashes when trying to write up a customer reply, which can be quite frustrating at points.
Features ⭐️
  1. Track browsing activity
  2. Live chat
  3. Workflows
  4. Exit intent
  5. Dynamic reply templates
  6. Analytics
Screenshots 📸
Image of Remaze Product Feature 1
Image of Remaze Product Feature 2
Image of Remaze Product Feature 3
Image of Remaze Product Feature 4

freshdesk

4.3/5
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Freshdesk support is a software that helps you solve your customers’ issues and queries directly from your email inbox. It has features to manage contacts, tickets, and cases. It also provides an analytics dashboard and lets you create custom workflows.
Pros 👍
  1. As you engage in customer support interactions, you can use your help desk software to access order history, billing information, previous conversations, and other relevant customer details.
  2. If you want to provide your customers with a seamless shopping experience, integrate your customer data from different support channels into a single place.
  3. Trigger automated emails in the event of cart abandonment directly from your help desk. You can also initiate emails to gather customer feedback once their order is fulfilled.
Cons 👎
  1. There’s currently no Shopify app listed on the Shopify app store.
  2. No SMS and Instagram integration
  3. There is limited automation and rules you can apply.
Features ⭐️
  1. Ticketing
  2. Collaboration
  3. Automations
  4. Help widgets
  5. Reporting & analytics
  6. Security
Screenshots 📸
Image of Freshdesk Product Feature 1
Image of Freshdesk Product Feature 2
Image of Freshdesk Product Feature 3
Image of Freshdesk Product Feature 4

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Let’s take a look at some of the most frequently asked questions about using 4+ Best Customer Support Apps for BigCommerce.
Adding live chat to your BigCommerce store is easy when you know what to do. First, you'll need to paste the tracking code provided by your live chat service into a text box on the Live Chat page of your admin panel. You can get this code from your live chat provider or use an existing one if you have one already.You can also add live chat directly within BigCommerce without using a third-party service. To do so, go to Store Settings > Online Store > Live Chat and click "Get Live Chat Code."
Customer service is more important than ever for online businesses. If you run a store on BigCommerce, your customers can't come into the store to ask questions or request help. You'll need to provide that support yourself, and it's critical that you do so in a way that makes your customers want to return again and again.So how exactly should you go about providing customer service? Customer service is an area where many businesses fall short—and those who don't know how important it is may be surprised by just how much of an impact even little details can have on their business' bottom line. While you may think that providing customer service is just a nice thing to do, it actually has a significant impact on your sales. In fact, 85% of customers are more likely to purchase from an online store after a positive customer support experience.In addition to its positive effect on sales, providing quality customer service can be an effective way for you to improve brand loyalty and grow your bottom line. In fact, 83% of consumers said they would spend more or return if they had better access to customer support services.
As of today, BigCommerce integrates with 42 customer support, helpdesk, and live chat apps. Each of these customer service apps comes with different features, services, pricing, and templates you will need to vet out to find the best fit for your online store.
About us

CommerceStacks is an ecommerce software review site that aims to help online store owners make informed decisions about which ecommerce software is right for them. We research and review the best e-commerce software, connecting with these software builders to learn more about their products. We then connect this information with online store owners to help them find the right tool for their business. We get a small commission when you click or purchase one of these products, which helps support our work.