Updated: Wednesday, 29 June, 2022
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4+ Best Customer Support Apps for BigCommerce in 2022

The best BigCommerce customer support & helpdesk apps allow you to reduce operating costs and increase the revenue potential of your online store while giving you an all-encompassing view of your customer base. You may believe that it’s enough to have a live chat or contact form installed on your site, but as soon as things go south, you realize that something went wrong and you should’ve installed a customer support app that has it all. Providing a unique customer experience in today’s world is essential for ecommerce brands.

4+ Best Customer Support Apps for BigCommerce

What are the 4+ Best Customer Support Apps for BigCommerce?

Let’s take a look at some of the best BigCommerce customer support & helpdesk apps that online store owners and merchants can install. These applications will enable you to learn more about your customers, market better, provide a superior customer experience and sell more products.



Zendesk is a customer support software that allows you to connect with your customers in a personal, seamless way. It’s easy to use, and it can be customized to meet your needs.Zendesk helps you manage customer inquiries by providing the tools your team needs to answer questions, schedule appointments, and track activity—all in one place.


Gorgias helpdesk is a software designed for helpdesks, providing them with tools that make their jobs easier. The software is designed to be easy to use and intuitive, so even first-time users will be able to learn its functions quickly.


Re:amaze is a customer support software that helps you easily manage your customer conversations. It’s perfect for businesses that want to improve their customer retention and satisfaction, but don’t have the time or resources to do it themselves. It also helps you keep track of your customers’ needs and preferences, so you can quickly respond to them and provide what they need.


Freshdesk support is a software that helps you solve your customers’ issues and queries directly from your email inbox. It has features to manage contacts, tickets, and cases. It also provides an analytics dashboard and lets you create custom workflows.

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Let’s take a look at some of the most frequently asked questions about using 4+ Best Customer Support Apps for BigCommerce.
Adding live chat to your BigCommerce store is easy when you know what to do. First, you'll need to paste the tracking code provided by your live chat service into a text box on the Live Chat page of your admin panel. You can get this code from your live chat provider or use an existing one if you have one already.You can also add live chat directly within BigCommerce without using a third-party service. To do so, go to Store Settings > Online Store > Live Chat and click "Get Live Chat Code."
Customer service is more important than ever for online businesses. If you run a store on BigCommerce, your customers can't come into the store to ask questions or request help. You'll need to provide that support yourself, and it's critical that you do so in a way that makes your customers want to return again and again.So how exactly should you go about providing customer service? Customer service is an area where many businesses fall short—and those who don't know how important it is may be surprised by just how much of an impact even little details can have on their business' bottom line. While you may think that providing customer service is just a nice thing to do, it actually has a significant impact on your sales. In fact, 85% of customers are more likely to purchase from an online store after a positive customer support experience.In addition to its positive effect on sales, providing quality customer service can be an effective way for you to improve brand loyalty and grow your bottom line. In fact, 83% of consumers said they would spend more or return if they had better access to customer support services.
As of today, BigCommerce integrates with 42 customer support, helpdesk, and live chat apps. Each of these customer service apps comes with different features, services, pricing, and templates you will need to vet out to find the best fit for your online store.