zendesk
4.0/5

Zendesk is a customer support software that allows you to connect with your customers in a personal, seamless way. It’s easy to use, and it can be customized to meet your needs.Zendesk helps you manage customer inquiries by providing the tools your team needs to answer questions, schedule appointments, and track activity—all in one place.
Pros 👍
- You can give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.
- Integrate all of your customer data with their powerful, no-code functionality.
- Their AI-powered bots will answer your most commonly asked questions within just a few responses.
Cons 👎
- Shopify app users have run into a lot of issues with the integration of their app.
- Many issues sometimes with uploading and downloading data from the platform.
- Getting your issues resolved with their customer support team may take some time.