Updated: Wednesday, 29 June, 2022
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5+ Best Shopify Customer Support Apps & Software in 2022

The best Shopify customer support apps allow you to reduce operating costs and increase the revenue potential of your online store, while giving you an all-encompassing view of your customer base. You may believe that it’s enough to have a live chat or contact form installed on your site, but as soon as things go south, you realize that something went wrong and you shouldā€™ve installed a customer support app that has it all. Providing a unique customer experience in todayā€™s world is essential for ecommerce brands.

5+ Best Shopify Customer Support Apps & Software

What are the 5+ Best Shopify Customer Support Apps & Software?

Letā€™s dive into our list of the best Shopify customer support apps online store owners and merchants can install. These apps will be able to help you learn more about your customers, market better, provide a better customer experience, and of course, sell more products.

zendesk

4.0/5
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Zendesk is a customer support software that allows you to connect with your customers in a personal, seamless way. It’s easy to use, and it can be customized to meet your needs.Zendesk helps you manage customer inquiries by providing the tools your team needs to answer questions, schedule appointments, and track activityā€”all in one place.
Pros šŸ‘
  1. You can give customers what they wantā€”quick, easy, and personalized resolutions, through the channels of their choice.
  2. Integrate all of your customer data with their powerful, no-code functionality.
  3. Their AI-powered bots will answer your most commonly asked questions within just a few responses.
Cons šŸ‘Ž
  1. Shopify app users have run into a lot of issues with the integration of their app.
  2. Many issues sometimes with uploading and downloading data from the platform.
  3. Getting your issues resolved with their customer support team may take some time.
Features ā­ļø
  1. Single customer view
  2. Agent workspace
  3. Collaboration tools
  4. Help center
  5. AI-powered bots
  6. Messaging
Screenshots šŸ“ø
Image of Zendesk Product Feature 1
Image of Zendesk Product Feature 2
Image of Zendesk Product Feature 3
Image of Zendesk Product Feature 4

gorgias

4.8/5
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Gorgias helpdesk is a software designed for helpdesks, providing them with tools that make their jobs easier. The software is designed to be easy to use and intuitive, so even first-time users will be able to learn its functions quickly.
Pros šŸ‘
  1. It helps to streamline the entire customer support process, providing customers with a remarkable buying experience.
  2. Highly customizable helpdesk platform that can scale with you CX team.
  3. Integrations to some of the much-needed applications for your online store, like loyalty, payment, shipping and more!
Cons šŸ‘Ž
  1. They are on the higher end of pricing for ecommerce help desk software.
  2. Gorgiasā€™ customer service team can sometimes be slow to respond to your inquiries.
  3. Currently only integrates with Shopify, Shopify Plus, BigCommerce, and Magento.
Features ā­ļø
  1. Live chat
  2. Automated responses
  3. Multiple store support
  4. Headless configuration
  5. Pre-made templates
  6. Ticket tagging
Screenshots šŸ“ø
Image of Gorgias Product Feature 1
Image of Gorgias Product Feature 2
Image of Gorgias Product Feature 3
Image of Gorgias Product Feature 4

reamaze

4.4/5
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Re:amaze is a customer support software that helps you easily manage your customer conversations. It’s perfect for businesses that want to improve their customer retention and satisfaction, but don’t have the time or resources to do it themselves. It also helps you keep track of your customers’ needs and preferences, so you can quickly respond to them and provide what they need.
Pros šŸ‘
  1. You can measure the impact your customer service team has on revenue and sales by looking at their first-call resolution rate.
  2. Use AI to quickly sort support messages by sentiment and predict how likely a customer will be to recommend your company.
  3. They offer more than just chat, including email, social, push notifications and SMS.
Cons šŸ‘Ž
  1. Reporting on certain data points for your company may not be available based on the plan you choose.
  2. Not being able to edit labels with certain color coding.
  3. Sometimes the mobile app crashes when trying to write up a customer reply, which can be quite frustrating at points.
Features ā­ļø
  1. Track browsing activity
  2. Live chat
  3. Workflows
  4. Exit intent
  5. Dynamic reply templates
  6. Analytics
Screenshots šŸ“ø
Image of Remaze Product Feature 1
Image of Remaze Product Feature 2
Image of Remaze Product Feature 3
Image of Remaze Product Feature 4

helpscout

4.3/5
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Help Scout is a customer support software that helps companies deliver amazing customer experiences. It’s designed to be easy to use, and it’s specifically designed for businesses who need a custom solution for their customer support needs. Whether you’re an enterprise or small business, Help Scout can help you deliver the best possible experience to your customers.
Pros šŸ‘
  1. You can set up your inbox so that important messages come to the top, create mailboxes for different teams, and assign conversations to different people.
  2. Give your customers one-on-one attention by providing live chat on your website or via the app.
  3. You can create a knowledgebase site and publish your first article in minutes. This way, you'll be able to start answering frequently asked questions directly from your customers to minimize support inquiries.
Cons šŸ‘Ž
  1. They need more productivity tools to help streamline the communication of support resolutions.
  2. Tickets lose tags when an issue is resolved.
  3. Doesnā€™t have the ability to translate knowledge base content with a few clicks of a button.
Features ā­ļø
  1. Shared inbox
  2. Knowledge base
  3. Messages
  4. Customer management
  5. Live chat
  6. Workflows
Screenshots šŸ“ø
Image of Help Scout Product Feature 1
Image of Help Scout Product Feature 2
Image of Help Scout Product Feature 3
Image of Help Scout Product Feature 4

freshdesk

4.3/5
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Freshdesk support is a software that helps you solve your customers’ issues and queries directly from your email inbox. It has features to manage contacts, tickets, and cases. It also provides an analytics dashboard and lets you create custom workflows.
Pros šŸ‘
  1. As you engage in customer support interactions, you can use your help desk software to access order history, billing information, previous conversations, and other relevant customer details.
  2. If you want to provide your customers with a seamless shopping experience, integrate your customer data from different support channels into a single place.
  3. Trigger automated emails in the event of cart abandonment directly from your help desk. You can also initiate emails to gather customer feedback once their order is fulfilled.
Cons šŸ‘Ž
  1. Thereā€™s currently no Shopify app listed on the Shopify app store.
  2. No SMS and Instagram integration
  3. There is limited automation and rules you can apply.
Features ā­ļø
  1. Ticketing
  2. Collaboration
  3. Automations
  4. Help widgets
  5. Reporting & analytics
  6. Security
Screenshots šŸ“ø
Image of Freshdesk Product Feature 1
Image of Freshdesk Product Feature 2
Image of Freshdesk Product Feature 3
Image of Freshdesk Product Feature 4

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Let’s take a look at some of the most frequently asked questions about using 5+ Best Shopify Customer Support Apps & Software.
Adding customer service to your Shopify store can be done with a few simple steps. We'll cover how to do this in this article. First, log into your Shopify admin and click "Apps." This will take you to the Apps page where you can find a list of all apps that are currently installed on your store. If you don't see an "Apps" link on your site's main navigation bar, click on "Customize" in the top right corner of your screen, then look for an "Apps" option under "Customize Theme." Next, scroll down until you see a section called "Manage Apps," and click the "Available" tab at the top of the page. This will show all available apps that can be added to your store.
As a store owner, you know that customer service is the backbone of your business. Your customers trust you to provide them with products and services that are useful or entertainingā€”and if you don't deliver on that promise, they'll simply go somewhere else. For most consumers, customer support makes or breaks a shopping experience. In the past few years, there's been an explosion in consumer expectations for customer service. In fact: Customers are more demanding than ever before. They expect quick responses from online stores (even if they're working on weekends), personalization in emails and live chat sessions, and help resolving issues quickly when they arise. If you can't respond to these demands quickly enough (or at all), forget itā€”your reputation will be damaged forever. Customers are more informed than ever before. Thanks to the Internet's vast supply of resources like Wikipedia articles or YouTube videos that explain how things work step-by-step (and usually offer advice on how best to do them), most people don't need someone else explaining things out loud anymore...so there's no point in beating around the bush! Your job is simply about answering questions directly without wasting time trying to "guide" them toward answers themselves.
We know it can be hard to decide if live chat is right for your Shopify store, so we've put together a list of the top 5 reasons why you should add live chat to your website today.1. Live chat increases conversions: We've found that customers who use live chat convert at a rate of 2x more than those who don't.2. You can get all the benefits of a call center without having to hire one: You'll be able to provide all the same help, but at a fraction of the cost.3. It's easy to install and run: There are platforms designed so that anyone can set up and manage their own live chat system with easeā€”no coding required!4. There are options for everyone: Whether you're running an e-commerce store or an online business, there are customer support apps that fit every need and budget.5. Your customers will thank you for it: They'll get answers faster and more easily than ever beforeā€”which means they'll keep coming back again and again!
About us

CommerceStacks is an ecommerce software review site that aims to help online store owners make informed decisions about which ecommerce software is right for them. We research and review the best e-commerce software, connecting with these software builders to learn more about their products. We then connect this information with online store owners to help them find the right tool for their business.Ā We get a small commission when you click or purchase one of these products, which helps support our work.