12+ Best BigCommerce Apps & Software

klaviyo

 4.8/5

Klaviyo is the email marketing software that makes it simple to reach your customers at the right time, in their inboxes. We know that as a business owner, you’re busy and want to focus on driving growth and increasing your sales. That’s why Klaviyo built our platform specifically with small businesses in mind, so you can spend less time on email marketing and more time growing your business.

Marketing

Pros 👍

You can grow your revenue with personalized email marketing based on customer behaviors. Pre-built templates and segmentation tools make it easy to send targeted messages.
You’re able to connect to most of the ecommerce technology ecosystem through their integration partners.
Their pricing is reasonable for most online stores from start-up to high-growth mode.

Cons 👎

If you’re looking for a very “basic” solution and are very new to email marketing, the platform can seem intimidating at first to use.
There is a learning curve with using the platform to it’s full potential at first.
Some customer service inquiries can be quite slow to resolution time, depending on the issue you’ve submitted.

Features ⭐️

Automations
Segmentation
Reporting
Benchmarks
Data syncing
Email templates

Screenshots 📸

reamaze

 4.4/5

Re:amaze is a customer support software that helps you easily manage your customer conversations. It’s perfect for businesses that want to improve their customer retention and satisfaction, but don’t have the time or resources to do it themselves. It also helps you keep track of your customers’ needs and preferences, so you can quickly respond to them and provide what they need.

Customer Service

Pros 👍

You can measure the impact your customer service team has on revenue and sales by looking at their first-call resolution rate.
Use AI to quickly sort support messages by sentiment and predict how likely a customer will be to recommend your company.
They offer more than just chat, including email, social, push notifications and SMS.

Cons 👎

Reporting on certain data points for your company may not be available based on the plan you choose.
Not being able to edit labels with certain color coding.
Sometimes the mobile app crashes when trying to write up a customer reply, which can be quite frustrating at points.

Features ⭐️

Track browsing activity
Live chat
Workflows
Exit intent
Dynamic reply templates
Analytics

Screenshots 📸

gorgias

 4.8/5

Gorgias helpdesk is a software designed for helpdesks, providing them with tools that make their jobs easier. The software is designed to be easy to use and intuitive, so even first-time users will be able to learn its functions quickly.

Customer Service

Pros 👍

It helps to streamline the entire customer support process, providing customers with a remarkable buying experience.
Highly customizable helpdesk platform that can scale with you CX team.
Integrations to some of the much-needed applications for your online store, like loyalty, payment, shipping and more!

Cons 👎

They are on the higher end of pricing for ecommerce help desk software.
Gorgias’ customer service team can sometimes be slow to respond to your inquiries.
Currently only integrates with Shopify, Shopify Plus, BigCommerce, and Magento.

Features ⭐️

Live chat
Automated responses
Multiple store support
Headless configuration
Pre-made templates
Ticket tagging

Screenshots 📸

zendesk

 4.0/5

Zendesk is a customer support software that allows you to connect with your customers in a personal, seamless way. It’s easy to use, and it can be customized to meet your needs.Zendesk helps you manage customer inquiries by providing the tools your team needs to answer questions, schedule appointments, and track activity—all in one place.

Customer Service

Pros 👍

You can give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.
Integrate all of your customer data with their powerful, no-code functionality.
Their AI-powered bots will answer your most commonly asked questions within just a few responses.

Cons 👎

Shopify app users have run into a lot of issues with the integration of their app.
Many issues sometimes with uploading and downloading data from the platform.
Getting your issues resolved with their customer support team may take some time.

Features ⭐️

Single customer view
Agent workspace
Collaboration tools
Help center
AI-powered bots
Messaging

Screenshots 📸

fera

 4.5/5

Are you looking for a way to improve your online store? Fera is a reviews app that can help you accomplish just that! With customizable widgets, you can easily collect customer reviews, photos, and videos to show off your amazing products. Plus, with over 10,000 companies using it, you’re sure to find social proof that’ll increase your sales.

Conversion

Pros 👍

You can show all your product reviews and company reviews (along with ones from Facebook and Google) in a display.
You can choose to view reviews in the following languages: German, Spanish, Swedish, French, Indonesian, Norwegian, Portuguese and Thai.
Over 10,000+ stores already trust their product review platform to drive social proof.

Cons 👎

Customer support can sometimes take from 2-3 days to close out one of your tickets, though, this doesn’t happen all of the time.
More typographic and design control would be nice to have in-app.
It doesn’t directly connect to Google.

Features ⭐️

Import reviews
Product & store review widgets
SEO-optimized
Buyer verification
Display ratings
Language customization

Screenshots 📸

drip

 4.2/5

Drip was designed to help ecommerce brands optimize their email marketing campaigns and manage subscribers. The platform allows you to set up automated follow-up emails, and personalized messages, view open rates, click-through rates, and the historical performance of your strategies.

Marketing

Pros 👍

Get up and running in minutes with Drip’s seamless Shopify integration. Use your Shopify data to fuel email marketing strategies that succeed, thanks to the platform's ability to gather live data while configuring campaigns with cutting-edge tools.
Run pre-built workflows designed around industry best practices and high-converting logic. Create multivariate tests by splitting them into as many segments as you want to create the most effective workflow possible.
Popups and emails offer an easier way for you to talk with your customers on sales and product pages, allowing you to build stronger relationships through personal messaging. Using customer data, automated email drip campaigns can deliver timely content that provides value without being intrusive or spammy.

Cons 👎

The Drip support team may be slow to respond to certain inquiries, but they’ll likely be resolved within a day or two.
There have been numerous bugs reported within the platform when building out email campaigns.
The process of setting up workflows can be confusing at first because there are so many options. Many users, including myself, found it challenging to figure out how to create the perfect workflow.

Features ⭐️

Pre-built workflows
Segmentation
Shopify integration
Drag & drop
Advanced customization
Flow buildouts

Screenshots 📸

mailchimp

 3.9/5

Mailchimp is an email marketing service that lets you send personalized emails to your subscribers, no matter where they are. You can create beautiful campaigns and send them to your subscribers with just a few clicks of the mouse.

Marketing

Pros 👍

With Mailchimp, you can remind your customers about what they've already ordered or remind them of upcoming events on your website.
Easy to get up and running, launching an email marketing campaign within minutes.
Pricing is quite reasonable for most small businesses selling online.

Cons 👎

Many users have reported issues with the integration, specifically on Shopify.
Don’t offer a lot of customer service until you purchase a more expensive plan.
Integrations with other third party apps are not perfect and data mapping can be an issue you run into.

Features ⭐️

Automations
Advanced personalization
Flexible templates
Expert insights
Product recommendations
Brand and content studio

Screenshots 📸

omnisend

 4.5/5

With Omnisend, you can send simple, personalized emails to your customers in minutes. It’s easy to use and comes with great features, like A/B testing, advanced segmentation, and real-time analytics. You can sync it with CRMs and shopping carts, so you’ll always have the most relevant information at hand and will know exactly when to contact your customer.

Marketing

Pros 👍

The company's customer service representatives are prompt and provide great service.
They built is a very simplistic email marketing platform for most online store owners to get up and running and begin generating revenue from email marketing.
The drag-and-drop email builder is a fantastic feature that doesn’t require the use of code!

Cons 👎

There is room for improvement within their reporting capabilities for further segmentation.
The ability to visualize how your automations are built out isn’t as simple as you think they’d be to set up. Could use some improvement here.
Having more freedom with the layout of some of the email templates would be great to have.

Features ⭐️

Sales dashboard
Live view
24/7 live chat
Email templates
Drag & drop editor
Product recommender

Screenshots 📸

recharge

 4.4/5

Recharge is a payments platform that helps online stores set up and manage recurring billing. You can easily integrate the Recharge payments app in minutes so you’re on your way to offering your customers a way to subscribe. With their app, you’ll also be able to increase customer LTV while reducing churn with some of their out-of-the-box subscription features.

Store Management

Pros 👍

Custom branded customer subscription portal for them to manage subscriptions.
They have a great support team readily available to answer your questions and any other issues that may arise.
Their user interface was recently updated to a much cleaner and easy-to-use platform.

Cons 👎

They don’t provide a nice-to-use WYSIWYG editor for updating email notifications.
Need an easier way to provide free shipping to subscribers only.
Their pricing gets quite expensive as your store grows over time.

Features ⭐️

Recurring billing engine
Native discounts
Merchant admin portal
Basic shopper portal
Payment processor support
Advantage support

Screenshots 📸

bold

 4.4/5

The Bold Subscriptions Shopify App is a tool that allows you to manage your store’s subscriptions in one place, including free trials and discounts. The app allows you to create and manage all of your subscriptions, sync them with your Shopify store, and add new products to your subscriptions.

Store Management

Pros 👍

You can launch or migrate your subscription program in minutes.
Connect Bold Subscriptions with Shopify and make a seamless integration.
Send automated email updates to subscribers about changes to their subscription, customized with your branding.

Cons 👎

Some online stores had problems with their code integrations.
The customer support team can be slow to respond at certain points.
A few stores stated they ran into issues with how the payment gateway connects to Bold.

Features ⭐️

Auto installs to your theme
Integrates with Shopify discount codes
Automated subscriber email notifications
Dunning management
Customer management tools
Subscriptions analytics dashboard

Screenshots 📸

yotpo

 4.3/5

Yotpo helps you get more reviews, track their performance and increase your sales. Their support multiple languages and currencies, including the ability to translate all your user interface elements into other languages. Their product is easy to install and set up, with no coding required. You can start using Yotpo software immediately after signing up for a free trial!

Conversion

Pros 👍

The user interface of Yotpo is really easy to navigate and set up to start collecting reviews.
They have an official partnership with Google and Facebook, which they leverage to help boost your brand discovery, therefore, increasing your organic and social traffic.
Yotpo has a ton of app integrations for you to use to power your online store.

Cons 👎

In order to change the look and design, you’ll need to upgrade to a paid plan.
The rewards modules are a bit cumbersome, and the triggered emails are very basic. For the cost of the program, I would expect something more sophisticated.
Customer support is only available via chat, not over the phone for lower-tiered plans.

Features ⭐️

No-code
Recharge integration
Email integration
Smart review prompts
Photo & video requests
Community Q&A

Screenshots 📸

freshdesk

 4.3/5

Freshdesk support is a software that helps you solve your customers’ issues and queries directly from your email inbox. It has features to manage contacts, tickets, and cases. It also provides an analytics dashboard and lets you create custom workflows.

Customer Service

Pros 👍

As you engage in customer support interactions, you can use your help desk software to access order history, billing information, previous conversations, and other relevant customer details.
If you want to provide your customers with a seamless shopping experience, integrate your customer data from different support channels into a single place.
Trigger automated emails in the event of cart abandonment directly from your help desk. You can also initiate emails to gather customer feedback once their order is fulfilled.

Cons 👎