Gorgias helpdesk is a software that allows you to create an online helpdesk for your website. It is perfect for small businesses and larger companies that want to offer customer support but do not want to spend money on a dedicated helpdesk system. Gorgias helpdesk lets you offer customer support on your own website, so you don’t have to worry about managing another platform.
Key Features of Gorgias
Live chat
Automated responses
Multiple store support
Headless configuration
Pre-made templates
Ticket tagging
Gorgias Product Images
Pros of using Gorgias:
Let’s take a look at some of the benefits of using Gorgias to help you get ready to make a purchase for your online store.
It helps to streamline the entire customer support process, providing customers with a remarkable buying experience.
Highly customizable helpdesk platform that can scale with you CX team.
Integrations to some of the much-needed applications for your online store, like loyalty, payment, shipping and more!
Cons of using Gorgias:
Let’s explore some of the drawbacks of the Gorgias software so you can be better prepared before you make a purchase.
They are on the higher end of pricing for ecommerce help desk software.
Gorgias’ customer service team can sometimes be slow to respond to your inquiries.
Currently only integrates with Shopify, Shopify Plus, BigCommerce, and Magento.
Frequently Asked Questions:
Let’s take a look at some of the most frequently asked questions about using Gorgias.
Gorgias pricing starts at $60/month for most plans and then increases to $360/month and up to $900/month for plans that require much more customization, seats and features for their team.
Gorgias' chat software lets you communicate with you customers in real-time, which can result in a 75% increase in direct sales. By being able to answer questions about products and orders quickly, you are able to keep customers on your site and prevent them from abandoning their shopping carts.
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