Zendesk Rating
4.0/5

Zendesk Review Details

Zendesk Reviews, Pricing & Product Information.

What is Zendesk?

Zendesk is a customer support software that helps businesses improve their customer service, reduce costs, and increase sales.The software offers a range of features that allow you to manage your customers in one place, including email messaging, phone calls, social media messages, and chat. It also has tools for sending automatic replies and tracking messages across multiple channels.You can use Zendesk to create custom workflows for each stage of the customer journey: from onboarding to managing issues and responding to reviews. The program also lets you create automated responses based on triggers from your website or social media channels so you can respond quickly when customers reach out.

Key Features of Zendesk

  • Single customer view
  • Agent workspace
  • Collaboration tools
  • Help center
  • AI-powered bots
  • Messaging

Zendesk Product Images

Pros of using Zendesk:

Let’s take a look at some of the benefits of using Zendesk to help you get ready to make a purchase for your online store.
  • You can give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.
  • Integrate all of your customer data with their powerful, no-code functionality.
  • Their AI-powered bots will answer your most commonly asked questions within just a few responses.
Pros of software robot

Cons of using Zendesk:

Let’s explore some of the drawbacks of the Zendesk software so you can be better prepared before you make a purchase.
  • Shopify app users have run into a lot of issues with the integration of their app.
  • Many issues sometimes with uploading and downloading data from the platform.
  • Getting your issues resolved with their customer support team may take some time.
Cons of software image robot

Frequently Asked Questions:

Let’s take a look at some of the most frequently asked questions about using Zendesk.
Zendesk pricing starts at free to install, but then to access the features it will cost $49/month and then increase up to $99/month for plans with more advanced features and seats needed for your team.
Zendesk is like Salesforce in that it offers a CRM system, but it does not have as many features and customizations as the Salesforce platform.
Yes! Zendesk does offer their customers with access to customer support for all of their paid plans.
About us

CommerceStacks is an ecommerce software review site that aims to help online store owners make informed decisions about which ecommerce software is right for them. We research and review the best e-commerce software, connecting with these software builders to learn more about their products. We then connect this information with online store owners to help them find the right tool for their business. We get a small commission when you click or purchase one of these products, which helps support our work.